When can residents have visitors?
There is no restriction on visiting loved ones at Bablake House, all we ask is that when visiting try to avoid meal times and if it is after 8pm please call ahead as the night staff need to be aware of late visits.
What will the care plan look like?
At Bablake house our Care Plans reflect dignity and respect, compassion, to be included, to give responsive care, support and wellbeing.
1. Focus on what one can do
2. We use a person-centred care model ensuring the preference of the person receiving care always relates to how care or assistance is provided.
3. We demonstrate dignity towards the individual.
4. We record evidence of abilities, skills or involvement in an activity.
5. We provide staff with a fuller picture and better understanding of how to provide care to an individual.
Do you offer a trial stay?
At Bablake House there is always a month trial for service users and Bablake House.
Do you allow pets?
This would be something we would discuss on an individual basis.
We will welcome you to look at a prospective room at Bablake House, to come to the home and see what service we offer, and meet our guests. In the rooms we have, Bedside Cabinets, Wardrobes, Chest of Drawers, Dressing Table. If you wish to bring any of your furniture to make this your home, we will help you with your choices.
What will the room look like or what types of room are on offer? What furniture will the room have? What kinds of personal items can we bring from home?
How much does it cost and what will the cost include?
We will discuss the cost of the individual rooms, when you visit and this will include everything for your needs.
The only other things you may wish to buy is from our mobile shop, sweeties, toiletries, small items, to use our hairdresser who visits weekly or our chiropodist who visits 6-8 weekly.
Does the monthly price increase yearly?
This is at the discretion of the directors.
Do you cater for special dietary requirements?
At Bablake House we encourage residents to eat and drink well and have positive health and well-being outcomes. We also work with health care professionals i.e SALT to ensure residents dietary needs are met.
Are meals cooked at the home?
At Bablake House we have homely cooked food.
What hours do the staff work?
At Bablake House, our care staff change shifts at 7am to 7pm, our kitchen staff work until 5pm and our domestic staff work until 3pm most days.
Do you provide a laundry service?
There is a full laundry service, bring residents clothing back within 24 hours.
Is the cleaning of the resident room included in the price?
Our domestic team look after all cleaning in the home.
Can family or friends stay overnight?
This is at the discretion of the directors, at present we do not have this facility available.
Is there internet access?
Residents can use our internet access.
Residents are encouraged to manage personal care, including washing their bodies. While they can send laundry home with relatives, cooking is not allowed for safety reasons.
Can residents cook / wash themselves if they wish?
Are there other health professionals who come to the care home i.e GPs, nurses, dentists, opticians?
At Bablake House we have first class connections with our local health care professionals, the district nurses regularly come into the home to see our residents. Our local GP service holds a weekly surgery, and our chiropodist visits 6-8 weekly.
What security is there for residents?
Ensuring resident safety is a top priority at Bablake House, featuring a locked entrance with a keypad system. Staff manage visitor access, and the code remains confidential. On-site staff 24/7 provide additional support. Surveillance includes visible cameras in communal areas, monitored by the manager during the day and directors 24/7, recording both images and audio for comprehensive security.
How do you Report a Safeguarding Concern?
Any suspicion of a safeguarding situation must be reported as soon as possible to the registered manager or, in their absence, to the senior manager on duty at the time. If the safeguarding concern involves a member of the management team, i.e. registered manager, nominated individual, or director, the person reporting the concern must approach the next, or other, senior management member of staff and follow the reporting procedure. You must report any such allegation and the appropriate manager will then take advice and follow the appropriate guidance.
Always believe the person who is disclosing the actual or potential abuse or neglect.
The worker should be supportive and listen but should not ask investigative questions.
It is not the worker's job to decide if they are telling the truth or not, but it is their responsibility to report it to the manager/person in charge.
Even if the person asks for it not to be reported, it is the worker’s responsibility to report and explain that they have no choice but to follow policy.
It is also important to tell the person to whom the report will be made that they will need to come and talk to them about it.
Remember it is your responsibility to report - the Local Authority Safeguarding Team will make or arrange the enquiries and listen to the individual’s views and choices.
In cases where the adult is in imminent danger, urgent action to protect the individual should be taken by calling the relevant emergency services. E.g., the ambulance and police service.
Do not confront the abuser or alert them to what has been alleged, do not put yourself in danger and call for backup as soon as possible.
Support needs to be given to the person, especially through the initial stages of the enquiries and later if an investigation takes place.
If there is a possibility that forensic evidence can be identified, protect the person and the evidence, and do not clean up. Inform your manager.
Relevant documents to be completed, recording what you have seen or has been disclosed must be completed as soon as possible, recording only the facts and not opinions or views.
Remember. If you suspect abuse or neglect, you must act on it. Do not assume that someone else will.